Landlord & Tenant Litigation – Claims Handler

We’re Barbon Insurance Group, one of Lincoln’s biggest employers and the UK’s largest tenant referencing and specialist lettings insurance company. We work with tenants, landlords and letting agents - providing them with an award-winning referencing service and specialist insurance solutions. Better known through our prestige brands; HomeLet, Rentshield and Letsure, we have become the go-to experts for Landlords, Letting Agents and Tenants alike.

Career Details
Position opens 12/04/2017
Position closes 24/05/2017
Location Lincoln
Reporting to People Performance Leader – Legal & Claims
Job reference

The Opportunity:

Are you an Insurance Expert or Legal Professional looking for a new and unique challenge to mix the two area’s in a thriving industry?

We boast a number of unique selling points, one of which is our expert legal team that are based in our head office in Lincoln. A rare opportunity to join our team has arisen through the continued growth of the Group.

Despite our customers conducting through reference checks on prospective tenants, their circumstances can change overtime resulting in missed rental payments. As a member of our expert legal team, you will become the designated point of contact for the Landlord and/or their Managing Agent and be there to support them through the process of securing payment from their Tenants.

On occasion, where a mutually acceptable solution isn’t possible, you will be required to take the necessary steps in protecting the Landlord’s investment. This could be the removal of the tenants via legal proceedings and eviction if appropriate.

You will act as a conduit between insurers, solicitors in Ireland/Scotland and undertake a number of legal actions under the supervision of our chosen Solicitors for properties in England and Wales. An ability to balance both speed and accuracy is essential due to the nature of the role and so attention to detail is a must.


Have you the required skills and experience?




Education/ Qualifications

3 GCSE results (C) or equivalent qualifications


English and Maths  GCSE or equivalent qualifications


CILEx – Associate Grade




Graduate calibre, specifically in Law.


IOP - Associate Standard



Claims Handling in a Legal/Insurance centred environment

Administrative and customer facing experience

Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)

Able to manage difficult conversations

Able to work on own initiative

A minimum of 12 months in a FCA or SRA regulated environment


Knowledge and/or previous experience of Landlord & Tenant Litigation


Experience in a litigation based role

Skills / Aptitudes

Collaborative Working- Works Co-Operatively as One Team

Communicating Clearly- Communicates Professionally

Leading & Developing- Drives Own Development

Thinking Customer- Puts the Customer First

Commercial Mind-set- Makes an effort to limit wasted resource

Analysing & Initiating- Makes Effective Decisions

Adapting & Responding- Is Open to Change

Taking Ownership- Accepts Responsibility

Creating & Innovating- Seeks Improvement

Acts with integrity, showing respect and fairness.







 There are 2 vacancies - 1 full term contract and 1 fixed term contract for 12 months.

Salary: Negotiable, dependent on experience (Min. £17,500)

Working Hours: Monday – Friday, 09.00 – 5.30


OTHER: All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.


To apply for the position of Landlord & Tenant Litigation – Claims Handler please fill in the form below.

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