Claims Administrator

MAIN PURPOSE OF THE ROLE: To operate within separate teams of Claims & Recovery Handlers, supporting the delivery of high quality provisions to our diverse, Internal/External Customer bases

Career Details
Position opens 11/05/2017
Position closes 07/06/2017
Location Lincoln
Reporting to Legal & Claims Manager
Job reference

We’re Barbon Insurance Group, one of Lincoln’s biggest employers and the UK’s largest tenant referencing and specialist lettings insurance company. We work with tenants, landlords and letting agents - providing them with an award-winning referencing service and specialist insurance solutions. Better known through our prestige brands; HomeLet, Rentshield and Letsure, we have become the go-to experts for Landlords, Letting Agents and Tenants alike.



Claims Administration;

  • Adhere to all relevant policies, local processes, regulatory and business service level agreements
  • Input claims, storing the relevant documents & evidence on the corresponding systems
  • Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post
  • Take pre-emptive steps to enhance recovery potentials within a claim by ensuring all data input is accurate.
  • Accurately organise financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place
  • Liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings
  • Liaise with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate
  • Organise all incoming/outgoing post to ensure that legal documents are served in line with relevant legislation.
  • Chase outstanding Claim documents to enable claims to progress as efficiently as possible subsequently reducing the financial outlay.







Education/ Qualifications

3 GCSE results (C) or equivalent qualifications


English and Maths  GCSE or equivalent qualifications






IOP Membership and  Accredited to Associate Standard


Administrative and customer facing experience


Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)

Knowledge and/or previous experience of Landlord & Tenant Litigation


Legal & Claims handling Experience

To apply for the position of Claims Administrator please fill in the form below.

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